Shipping Information
All orders are shipped from our warehouse in Germany to EU countries. We strive to process and dispatch your order as quickly as possible.
Processing Time
- Standard Processing: Orders are typically processed within 3-5 business days (in case the items are in stock)
- Order Confirmation: You will receive an email confirmation once your order has been placed and another when it ships
Delivery time & shipping costs
- Free Shipping (all eligible destinations): Local delivery & orders over €150
- Germany: 2-3 business days; €6,19
- EU Countries (Austria, France, Italy, Poland, Spain, Belgium, Netherlands, Czechia, Denmark, Finland, Ireland, Portugal, Sweden, Estonia, Hungary, Latvia, Lithuania, Luxembourg, Romania, Slovakia, Slovenia): 3-5 business days; €14,49
- Non-EU European Countries (Norway, Switzerland, United Kingdom): 5-7 business days; €22,49
Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your delivery status.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer easy returns within 30 days of delivery.
Return Policy
- Return Window: 30 days from the date of delivery
- Condition: Items must be unused, unworn, and in original packaging with all tags attached
- Proof of Purchase: Original receipt or order confirmation required
How to Return
- Contact Us: Email our customer service team at hello@concalmaworld.com with your order number
- Receive Authorization: We'll send you a return authorization and instructions
- Pack Your Item: Securely package the item with all original materials
- Ship It Back: Send the package to our German warehouse (address provided in return authorization)
Return Shipping Costs
- Defective or Incorrect Items: We cover return shipping costs
- Change of Mind: Customer responsible for return shipping costs
- Exchanges: Free shipping on exchange orders
Refund Processing
Once we receive your return, we will inspect the item and process your refund within 5-7 business days. The refund will be issued to your original payment method.
Exchanges
If you'd like to exchange an item for a different size or color, please contact our customer service team. We'll arrange the exchange and cover shipping costs for the replacement item.
Contact Customer Service
If you have any questions about shipping or returns, please don't hesitate to reach out:
- Email: hello@concalmaworld.com
- Hours: Monday-Friday, 9:00-18:00 CET
- Response Time: Within 24 hours on business days
