Refund policy
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer easy returns within 30 days of delivery.
Return Policy
- Return Window: 30 days from the date of delivery
- Condition: Items must be unused, unworn, and in original packaging with all tags attached
- Proof of Purchase: Original receipt or order confirmation required
How to Return
- Contact Us: Email our customer service team at hello@concalma.com with your order number
- Receive Authorization: We'll send you a return authorization and instructions
- Pack Your Item: Securely package the item with all original materials
- Ship It Back: Send the package to our German warehouse (address provided in return authorization)
