Shipping policy
This shipping policy outlines our commitment to delivering your orders efficiently and transparently. By placing an order with us, you agree to the terms outlined below.
Order Processing
All orders are processed during business hours (Monday-Friday, 9:00-18:00 CET). Orders placed on weekends or holidays will be processed on the next business day.
Shipping Carriers
We partner with reliable shipping carriers to ensure your package arrives safely. Depending on your location, we use DHL, DPD, or other trusted carriers within the EU.
International Shipping
Currently, we only ship to EU countries. We do not offer shipping to non-EU destinations at this time.
Customs & Duties
For shipments within the EU, no additional customs duties or taxes should apply. However, please note that some countries may have specific regulations that could affect delivery.
Address Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for delays or non-delivery due to incorrect address information provided by the customer.
Delivery Attempts
If a delivery attempt is unsuccessful, the carrier will typically leave a notice with instructions for redelivery or pickup. Please contact the carrier directly if you miss a delivery.
Lost or Damaged Packages
- Lost Packages: If your tracking shows the package as delivered but you haven't received it, please contact us within 48 hours
- Damaged Packages: If your package arrives damaged, please document the damage with photos and contact us immediately at hello@concalmaworld.com
Shipping Restrictions
Certain items may have shipping restrictions based on size, weight, or destination. If your order contains restricted items, we will contact you to discuss alternative arrangements.
Force Majeure
We are not liable for delays or failures in delivery caused by circumstances beyond our control, including but not limited to natural disasters, strikes, customs delays, or carrier issues.
